"Browser Hell"

To set the stage ... Buyers of my new ebook were sent an email to pick up their free copy of the Second Edition. I issued a user name and password to download it. Several people wrote and told me they absolutely could NOT make the download work.

I had reminded them to copy and paste the words in to be sure they were correct - and to be sure there were no spaces before, or after, the words. I suppose it's possible the server was overloaded since I sent so many Second Edition emails at once.

I was pulling my hair out, since every time I tried, everything worked fine. Finally, one of our members wrote:

Hi jl,

I discovered the problem.

When you put the cursor in the user name or password box, the text "user name” or “password" disappears. But, when you right click to paste, the text reappears and even though your pasted text is in the box, it does not work.

You have to put cursor in box and press Control V. Works fine.

Don Shickle

So, one lesson is: when entering user names and passwords to download a product, remember to use Control V rather than right-clicking the mouse to paste.

I discussed it with Chuck (my iCop Hosting partner and techie). Then, we started asking what browsers some of those who had trouble were using. Yep - you guessed it! As far as we went, we found Internet Explorer (IE) was used in every problem case. Mostly IE 8.

For 11 years, I've tried to convince folks NOT to use IE! Over those years, the reasons have varied. But, the bottom line is - those who use it have the most problems - of all kinds.

Part of the time, the user's security is set WAY too high. No one believes in security more than I, but after a certain point, it's all redundant. You're either secure - or you're not.

And, after all that, you're probably NOT. You can pick up viruses and junk with IE, you won't get with other browsers. Then, you can't download something you BOUGHT! Sheeeez!

Other times, it simply can't do the job, and/or it takes your choices away from you. It's similar to AOL for being proprietary - and full of nonsense.

Mozilla has ALWAYS made the best browsers! I even figured that out for myself soon after I stopped using AOL, back in the Stone Age.

Now, as of July 2010, Firefox is used by 31% of users. And IE is only being used by 51%. Praise the Lord! I do NOT like some of Firefox's add-ons. But, others are cool, and some are fabulous!

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* dr. jl scott is the Founder of Chamber of Commerce - on the Web™ http://www.ChamberofCommerce-ontheWeb.com - and also the publisher of the Online Business Trade Journal™ - the blog that keeps you up to date with online business coming of age. Visit: http://www.OnlineBusinessTradeJournal.com

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